Sky Media Limited (“we,” “us,” “our”) is committed to protecting the privacy and security of personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our digital marketing services, including website design and development, hosting, Facebook advertising, Google advertising, and SEO services.

This policy applies to all clients, website visitors, and users of our services in New Zealand, Australia, and Thailand. We comply with the Privacy Act 2020 (New Zealand), the Privacy Act 1988 (Australia), and the Personal Data Protection Act B.E. 2562 (2019) (Thailand).

We collect information directly from our clients, including:

• Business contact details (names, email addresses, phone numbers)
• Business information (company name, business number, industry, location)
• Website login credentials and hosting account details
• Payment and billing information
• Marketing preferences and campaign objectives

When providing our services, we may receive access to:

• Existing website content, images, and media files
• Product and service information
• Customer testimonials and reviews
• Business photographs and promotional videos
• Social media account credentials and content
• Google Analytics and advertising account access

We automatically collect technical information, including:

• Website analytics data (visitor behaviour, traffic sources, page views)
• Server logs and hosting data
• Campaign performance metrics
• Search engine optimisation data
• Social media advertising performance data

Through our management of your digital marketing accounts, we may access:

• Facebook Business Manager and advertising account data
• Google Ads and Google Analytics account information
• Search console and SEO tool data
• Social media platform insights and metrics

We use the collected information to:

• Design, develop, and maintain your WordPress website
• Provide website hosting and technical support services
• Create and manage Facebook and Google advertising campaigns
• Implement and monitor SEO strategies
• Analyse website performance and user engagement
• Process payments and manage billing
• Communicate with you about our services
• Comply with legal and regulatory requirements
• Improve our services and develop new offerings

We may share your information with trusted third-party providers who assist us in delivering our services, such as:

• Website hosting providers and content delivery networks
• Payment processors and billing systems
• Email marketing platforms
• Analytics and reporting tools
• Cloud storage and backup services

Your information may be shared with advertising and marketing platforms as necessary for service delivery, such as:

• Facebook and Instagram (for advertising campaigns)
• Google (for advertising, analytics, and SEO services)
• WordPress.com and related plugin providers
• SEO tools and analytics platforms

We may disclose your information when required by law or to:

• Comply with legal obligations or court orders
• Protect our rights, property, or safety
• Prevent fraud or illegal activities
• Respond to government or regulatory requests

We implement appropriate technical and organisational measures to protect your information, including:

• Secure hosting environments with SSL certificates
• Encrypted data transmission and storage
• Regular security updates and monitoring
• Access controls and authentication measures
• Regular backups and disaster recovery procedures
• Staff training on data protection practices

We retain your information for as long as necessary to:

• Provide ongoing services under our agreement
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements
• Maintain business records as required by law

Website hosting data and backups are typically retained for the duration of the hosting agreement plus 12 months. Marketing campaign data may be retained for up to 7 years for analysis and reporting purposes.

Under New Zealand’s Privacy Act 2020, you have the right to:

• Access all your personal information we hold
• Request correction of inaccurate information
• Request deletion of your information (subject to legal obligations)
• Withdraw consent for certain processing activities
• Lodge a complaint with the Privacy Commissioner
• Receive information about any privacy breaches that may affect you

To exercise these rights, please contact us using the details provided below.

Some of our service providers and platforms (such as Google, Facebook, and hosting providers) may be located outside New Zealand. We ensure appropriate safeguards are in place when transferring your information internationally, including:

• Contractual protections with service providers
• Compliance with Privacy Act 2020 requirements
• Implementation of appropriate security measures

Our websites and client websites we manage may use cookies and similar technologies to:

• Enhance user experience and website functionality
• Collect analytics data for performance improvement
• Enable advertising and remarketing campaigns
• Provide personalised content and recommendations

You can manage cookie preferences through your browser settings, though this may affect website functionality.

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us via info@skymedia.nz with the following details:

[Company Name]
Email: [privacy@yourcompany.co.nz]
Phone: [Phone Number]
Address: [Physical Address]
Website: [www.yourcompany.co.nz]

For complaints about privacy matters, you may also contact the New Zealand Privacy Commissioner:

Website: privacy.org.nz
Phone: 0800 803 909
Email: enquiries@privacy.org.nz

This Privacy Policy is governed by New Zealand law and complies with the Privacy Act 2020. By using our services, you acknowledge that you have read, understood, and agree to this Privacy Policy.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered clients
• Providing notice during your next service interaction