Your website isn’t finished the day it goes live. Just like a car, it needs regular care to stay fast, safe, and running smoothly. That’s where a WordPress support retainer comes in — a monthly plan that keeps your website performing at its best while you focus on running your business.
At Sky Media, we host and look after WordPress websites for businesses all over New Zealand. Our support retainers take the stress out of updates, security, and maintenance, giving you peace of mind that your site is always in good hands.
What Is a WordPress Support Retainer?
A WordPress support retainer is an ongoing partnership — we handle the technical side so you don’t have to. It’s a simple monthly plan that includes:
- Regular updates to WordPress, themes, and plugins
- Security checks and malware protection
- Daily backups so your data is safe
- Performance monitoring to keep pages loading fast
- Small changes like content edits or new landing pages
- Priority support when something breaks or needs tweaking
Instead of paying for emergency fixes, you get consistent care from a team that knows your site inside and out.
Why Add a Support Retainer to Your Hosting Plan?
Your hosting keeps your website online — your support retainer keeps it healthy, secure, and growing. Together, they form the foundation of a reliable digital presence.
Here’s why it’s worth it.
1. Your Site Stays Fast and Reliable
A slow website can lose visitors in seconds. Our team monitors your site’s speed, fixes issues before they become problems, and makes sure every update improves performance rather than breaks it.
When you’re on a Sky Media retainer, we’re already familiar with your setup — no delays, no guesswork.
2. Security You Can Trust
WordPress is popular, which makes it a target for hackers. We install the latest security patches, monitor for unusual activity, and back up your site daily.
If something ever does go wrong, we can restore your website quickly — no panic, no downtime.
3. Regular Updates Without the Hassle
WordPress, plugins, and themes are constantly updated. Ignoring updates can cause errors or leave security holes. We handle all updates safely through testing, ensuring your site stays current and stable.
No more worrying about clicking “Update” and crossing your fingers.
4. Better SEO and User Experience
Search engines love well-maintained websites. We keep your pages loading quickly, fix broken links, and make sure your site structure stays Google-friendly.
And because updates can affect how your site looks and works, we regularly check that every button, form, and image performs the way it should.
5. Predictable Monthly Costs
Instead of surprise bills when something breaks, you’ll have one predictable monthly cost. It’s usually far cheaper than paying for urgent fixes or hiring an in-house developer.
A retainer also includes small change requests — adding a new service page, tweaking images, or updating content — so you can keep your site fresh without extra invoices.
6. Sky Media Team Behind You
With Sky Media, you get an experienced local team who understand Kiwi businesses. We become an extension of your team — available by phone or email whenever you need help.
We’ll get to know your brand, your goals, and your customers so we can make your website work smarter for you.
7. Peace of Mind
When you’re busy running a business, the last thing you need is to worry about your website. Our support retainers mean no more late-night error messages or sudden outages.
We handle all the behind-the-scenes work — you just enjoy a site that’s always online, secure, and performing.
What’s Included in Sky Media’s Support & Hosting Plans
Our combined Hosting + Support Packages make website management effortless:
| Feature | What You Get |
| NZ-Based Hosting | Fast, reliable servers optimised for WordPress hosting |
| Daily Backups | Automatic, off-site backups so nothing is lost |
| Security Protection | Firewall, malware scan, and spam prevention |
| Software Updates | WordPress, theme, and plugin maintenance |
| Performance Optimisation | Regular speed checks and clean-ups |
| Content & Design Tweaks | Minor updates and copy changes |
| Priority Support | A simple summary of work completed and improvements made |
How a Support Retainer Helps Your Business
- Saves time: You focus on your business, not website problems.
- Protects your investment: Regular updates keep your site secure and extend its lifespan.
- Improves results: A well-maintained site converts more visitors into leads or sales.
- Supports growth: Need to update a page or feature? We can do it quickly.
- Gives peace of mind: Your site is monitored, backed up, and supported by experts.
Who Is It For?
A support retainer is ideal for:
- Small-to-medium Kiwi businesses that depend on their website for sales or leads
- E-commerce stores running WooCommerce
- Service-based businesses that can’t afford downtime
- Marketing teams that need quick updates and campaign support
Why Choose Sky Media
We’re not just hosting providers — we’re your digital partners. Our WordPress specialists manage hundreds of NZ websites, combining technical expertise with friendly, local support.
- 100 % NZ-owned and operated
- Transparent pricing with no hidden costs
- Fast, helpful support provided by NZ based team
- SEO-friendly hosting environment
- Proven track record helping NZ businesses grow online
Ready for a Worry-Free Website?
Don’t wait until something breaks. Keep your site secure, fast, and future-proof with a Sky Media WordPress Support Retainer.
Let’s make sure your website always performs at its best — so you can focus on what matters most: running your business. Talk to our team.
